Welcome to the Behavioral Evaluation Center

FREQUENTLY ASKED QUESTIONS 

 

Your Account   Purchasing Tests Taking Tests Reviewing Reports
  Confidentiality and Security Support   

Q: What is the Behavioral Evaluation Center?
A: The Behavioral Evaluation Center (BEC) is an Internet-based "e-testing" system for the distribution, analysis, and administration of symptom inventories.
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Q: Who should use the BEC?
A: The BEC is designed for professionals who are involved in the assessment of emotional and behavioral disorders.
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Q: How do I register to use the BEC?
A: Select Register from the Visiting BEC menu, complete the registration form, and press submit. You will receive your registration and log-on information within 24-hours. Return to top 

Q: How do I know if I am a qualified user?
A: Qualified users are determined by several factors; i.e., education, certification, and experience. In general, only licensed professionals in psychology, psychiatry, pediatrics, social work, and related disciplines have the necessary training to administer and interpret BEC symptom inventories.
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Q: Why does the BEC require information on completed education level?
A: The products offered are professional instruments and have certain user qualifications. You will be asked to provide information about your education and professional background. This individual information is used for this purpose and this purpose only. (Please sees our
Privacy Policy for details). Return to top

Your Account

Q: How does my account function?
A: Your account is an interactive on-line workspace where registered users can order, assign, and track tests as well as review completed reports. Users can review documentation, manuals, and sample reports for all products that are offered by BEC.
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Q: After I register, how long will it take for my account to be activated?
A: Your account will be activated within 24 hours.
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Purchasing Tests 

Q: How do I determine which symptom inventories are appropriate for my organization?
A: To facilitate your use of symptom inventories on the BEC, we have gone to considerable lengths to make test manuals and other documentation available free of charge. This will help you to make an informed decision about which instruments are most appropriate for your individual situation. (Registered users can access this documentation through their account.)
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Q: What are the costs of symptom inventories on BEC?
A: The pricing of symptom inventories is very competitive, and the time savings are significant. Pricing and quantity discounts are listed by test within your account.
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Q: How do I purchase symptom inventories?
A: Tests are purchased from within your account using either a major credit card or by filling out a credit application for purchase order processing. Credit approvals for purchase order requests are usually completed within 48-hours. Once approved, you will be electronically invoiced immediately following each order.
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Taking Tests 

Q: How does someone complete a symptom inventory?
A: In order for an individual to complete a symptom inventory, he or she must either click the active URL link in the automatic notification e-mail you sent them from your account, or log-on to
www.checkmateplus.com, click "Take Assessment" and advance to the Tester ID page. If the individual enters the test-taking environment through the URL link in their notification, the required IDs will automatically be entered. If the individual enters through the website, they will be required to supply the Tester ID you assigned them in addition to your Administrator ID. This will route your test taker directly to the instrument you would like them to complete. Return to top 

Q: How long does it take a test taker to complete a symptom inventory?
A: The number of items in the symptom inventories varies depending of the age of the individual being evaluated and the number of disorders for which the measure was developed. The time ranges from 5 minutes to 20 minutes, with an average time of 15 minutes. Time estimates are provided for each symptom inventory in the Product Catalog.
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Q: What happens if a testing session is interrupted or terminated for some reason?
A: The test taker's answers are maintained from the point of the last answer page that was submitted.
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Q: What should test takers do if their testing session is interrupted or terminated before they finish a symptom inventory?
A: The test taker should log back into the testing environment using the Tester ID and Administrator ID you have provided them. They should do this as soon as possible because a Tester ID will expire 24-hours after a symptom inventory is started. This procedure is included in the Directions page for all symptom inventories.
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Q: If my test taker's session is expired, what happens?
A: You will be automatically notified of such an event in your account. You will then have the ability to "reactivate" the Tester ID and the test taker can then complete the symptom inventory.
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Q: What happens if a test taker stops entering data?
A: If no mouse clicks are detected within an hour, the session is terminated. The Tester ID remains active, allowing for resumption of the session at any time before the 24-hour expiration. Previously submitted responses are maintained.
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Reviewing Reports 

Q: What occurs after a test taker completes a symptom inventory and submits it?
A: The test taker's responses are sent to the scoring server for scoring.
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Q: How fast are the symptom inventory results returned to my account?
A: A symptom inventory is scored and the report generated within moments (usually less than three minutes under most conditions). The report is then posted in the Test Administrator's account. The report will be in PDF format. You will need Adobe Acrobat to read it. If you do not yet have Adobe Acrobat installed on your machine, here is
information about how to obtain it. Return to top 

Q: What kind of information is returned to me after a test taker completes a symptom inventory?
A: Symptom inventory reports are comprehensive, and sample reports are available in your account. These reports may be downloaded to print, saved to hard drive or disk, sent as e-mail attachments, or accessed at any time by simply clicking the Tester ID in your account.
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Confidentiality and Security 

Q: How does the BEC ensure the confidentiality of my registration information?
A: Registration information is used to determine your qualifications to administer the symptom inventories. None of this information will be sold or redistributed, but group data may be compiled and redistributed or sold in the form of research, special industry reports, and BEC usage pattern studies. The BEC may occasionally send e-mail to all Test Administrators with news or announcements. You can stop this by notifying us of your desire.
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Q: How does the BEC ensure the security of the symptom inventory data?
A: For obvious reasons, we are very concerned about protecting all of the information on the BEC because of its sensitive and personal nature. We use advanced security methods that include multiple levels of password access, SSL encryption of personal data, test responses, and assessment reports, off-line scoring servers, and detailed behavioral analysis of the testing and security context by experts in psychometrics and internet security. For this reason, we do not store credit card data (which is the reason why credit card numbers must be entered for each transaction, if this is your payment method). Symptom inventory reports travel through encryption. The BEC is committed to proving that its security model for professional testing surpasses that of any other testing method, including paper and pencil.
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Q: Does the BEC require the use of cookies?
A: The BEC does require the use of Cookies, but for session management only. BEC cookies will be deleted at the end of your BEC session and will not be stored on your computer.
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Q: Can I retrieve my password if I've forgotten it?
A: In order to ensure a greater level of security, old passwords may not be retrieved. However, you may go to the Administrator Sign-In page and follow the directions to have a random temporary password e-mailed to you. You will be required to change this the next time you log in to your account.
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Q: What information will you retain about me in your database?
A: Please refer to the BEC
Privacy Policy for a detailed explanation of this question. Return to top 

Support 

Q: How do I contact BEC for support?
A: E-mail us at info@checkmateplus.com or call toll free at 1-800-779-4292.
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